Welcome back to Cafe Bleu. The last time we were here was back in April! Back then we had celebrated receiving a new 4 star rating! I was so excited and proud of my staff that I increased wages significantly. What followed was amazing, so I will break it down for you.
Following a staff meeting, and then a subsequent meeting after raising wages, a team member steps forward and offers some suggestions, and I am impressed with what she says so I give her a promotion to team leader. Her name is Anna. She recommended the following changes:
1# To cater for a wider variety of guests I should add a vegetarian and vegan option onto the menu. So I did! Everything on the menu has a vegan equivalent and I added some individual items which you can see below. We saw a rapid increase in customers as word spread that we now had vegan food.
2# To change the look of the menu, because it was too blue and the flowers at the bottom meant nothing. Initially I disliked this, so decided out of fear of change to make a ‘joke’ menu, which looked completely awful. What do you know, her suggestion to change actually caused me to make a design which customers loved! They said ‘it reminds them of a proper café.’ I cannot complain, Anna, thank you.
3# Add more food items to the list, to increase profit and this idea was already on my mind, the menu was so small, but I intended to keep our menu integrated into the new one. Yes profit was being made on the small menu, but having more options allowed more choice.
Look at the new bloody menu below! The staff are doing so well. We have a clean, highly regulated café with efficient staff, good hygiene procedures – we got 5 star on hygiene – and excellent customer service and feedback. After creating a box for anonymous feedback we found that 89% of visitors would come again, and that a whopping 98% had a nice time and enjoyed their food! What does that tell you?
We love to chat to new people, and have set up a dedicated booth for people to discuss their mental health, or any worries they may have and this is led by our newest addition to Café Bleu James. He’s a qualified psychologist and also works here, helping to clean tables and serve food and drinks.
Below is our current rating, which I hope will change by next month when they come to inspect.